Helping organisations deliver world-class service experiences that go beyond their customers’ expectations.

Recognising and delivering upon customer expectations is essential to building any successful business. To accomplish that, you must offer a differentiated service that is valued by customers. You must fulfil your promises consistently.

Tack TMI has unrivalled global expertise and experience in service excellence to help you keep and extend your customer base.

Our customer service culture initiatives include:

  • Define your service brand DNA – find heart and essence to create a unique service experience
  • Map the customer journey across all service touch points, identifying leverage points
  • Conduct service staff ethnography – understand service behaviours and influences
  • Co-create the ideal customer experience across all touch points
  • Shape the attitudes, skills and behaviours of customer-facing staff
  • Embed service measures – ensure results are visible and best behaviours are encouraged.

Customer Experience Solutions

All Customer Experience Solutions can be tailored to your business and designed specifically for your people and your organisation. We also offer a selection of our Customer Experience Solutions as open courses that provide an ideal learning environment for individual or small numbers of employees to focus on acquiring the skills they need to be successful.

So whether enhancing individual performance or transforming business performance we have an option to suit you. Contact us for our full range of Customer Experience Solutions or to discuss bespoke learning solutions.

Delivering Results

Our BEFORE, DURING and AFTER approach ensures you receive the right interventions tailored to the needs of your people and your business.

Before

During

After

Get in touch

Contact us for advice and guidance to find
the right solution for you